Return policy

Our policy lasts three months. If you are no longer satisfied with your Coherence Stone ® or any other product before three months after receipt, we will refund or exchange it. Return costs will be your responsibility.

To be eligible for return, your item must be in the condition you received it. It must also be in its original packaging.

Other items not permitted for return:
* Gift cards
* Downloadable software
* Certain health and personal care products

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.

Delayed or missing refunds (if applicable)

If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take a little time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all these steps and still have not received your refund, contact us at the following address: hello@atayate.com.

Exchanges and breakages:

We agree to replace your products.

Pierre de Cohérence® : The first exchange is free, the following ones will be your responsibility, up to 50% of the price of your Stone.

Coherence Accessories :

- In the event of breakage or exchanges, we offer to repair or modify your accessory (complete product) for €30 per product.

We invite you to send us an e-mail to hello@atayate.com, then send your articles to the address that we will communicate to you

Delivery costs will be your responsibility.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the item being returned. Once the returned item is received, a gift voucher will be sent to you by post.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to them with the intention of giving it to you later, it is her that we will send the refund and she will therefore know that you have returned her gift.

Shipping

To return your product, you must send it to the postal address that we will send you by email to hello@atayate.com

Shipping costs associated with returning your item are your responsibility. They are not refundable.

If you receive a refund, the return shipping cost will be deducted.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than $75, we recommend using a shipping tracking service or insuring your shipment. We do not guarantee that we will receive the returned item.